Refund policy

If you are dissatisfied with your purchase from the Love’n Layer website, you have the right to cancel your purchase or exchange your product by notifying Love’n Layer within 14 days of receiving your order (by e-mailing Enter “return/exchange/complaint” in the subject line.
If a product was damaged during transport, you should also include a photo in your message as proof of the problem.

The product(s) to be returned must be delivered to us in unused condition (Layers in their unopened black product packaging, in the original box), together with the original order confirmation, no later than 14 days after you send your message. Returns are only accepted if labels and original packaging are fully intact and in a saleable condition. Love’n Layer does not accept returns if labels have been removed or products have been opened.

The refund for returned goods will be made within 14 days of receiving your return, to the same payment method used at the time of purchase and in the same amount that was paid to Love’n Layer. Please note that additional duties and/or taxes will not be refunded. Refunds for defective items will be made within 30 days of delivery.

Faulty products can only be refunded if their functionality or value has not decreased as a result of your handling of the products to a greater extent than is necessary to establish their characteristics or function. You must always notify Love’n Layer within 7 days after a product has been found to be defective. If Love’n Layer deems the products defective, we will refund the full amount.